Customer Care Policy

At PruFoods, our priority is providing an experience that’s rooted in quality, consistency, and care. This isn’t just food—it’s nourishment with intention. Because we’re a small-batch, people-first service, we believe communication and mutual respect are the key ingredients to a great experience.

Our Commitment to You

  • We respond to all messages within 24 hours

  • We treat each order as if it were our own

  • We prepare every meal with fresh ingredients, using no seed oils or preservatives

  • We strive to deliver your food on time, packed safely, and handled with care

What We Ask From You

To keep this service smooth, efficient, and personal, we ask that you:

  • Place your order by Tuesday at 11:59PM
    Our menus rotate biweekly. Orders after this deadline can’t be guaranteed.

  • Be available during your pickup or delivery window
    Pickup instructions and delivery timing are shared after your order is confirmed. Please let us know if something changes so we can accommodate you.

  • Understand that all meals are made to order
    We don’t carry inventory. For this reason, all orders are final once submitted. If something comes up, message us—we’ll always try to work with you.

  • Use care with meal storage and handling
    We include storage and freshness tips to help you get the most out of your meals. If you have questions about how to store or reheat, just ask!

We Love Hearing From You

Your experience means everything to us. If you loved your meals, have suggestions, or want to share your favorites—we’d love to hear it.
Tag us on social or send us a message—we genuinely appreciate every bit of feedback and support.

If Something Isn’t Right…

Please let us know. We care deeply about your experience, and we’re always open to feedback. We’ll handle any concerns with the same care we put into our meals.